Standard Return Policy Overview You may return merchandise purchased from All Access Autoslide Inc. for a refund or a replacement within 30 days after purchase.
Refunds Products returned with all original parts in original form will be charged a 15% restocking charge. Refunds will NOT be issued on damaged or incomplete product. Refunds are applied 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost.
Defective Merchandise Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a replacement if done so within 30 days of purchase.
Damaged Merchandise All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only.
Return Shipping We do not reimburse any return shipping cost.
We do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
Returning Items Please email us at email@example.com Monday-Friday, 8:00AM-5PM Mountain Standard Time for refunds or replacements.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. tracks, cords, power pack, etc.), and all instruction booklets and paperwork. There must not be any inscriptions written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Remember, returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to All Access Autoslide Inc.
Return Exceptions Although our return policy is quite flexible on most items, there are some exceptions, as written below:
|>||Any product not purchased from www.autoslide.ca|
|>||Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number|
|>||Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product|
|>||Any product from which the UPC code has been removed from its packaging|
|>||Any product that exhibits physical damage or abuse|
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.