One Year Limited Manufacturer’s Warranty
Autoslide Pty Ltd., the only manufacturer of AUTOSLIDE branded products, warrants their product to the original retail purchaser to be free of material and/or workmanship defects for a period of one(1) year after the date of original retail purchase. Proof of the original purchase and a Return Merchandise Authorization number is required to obtain a remedy under this limited warranty and the product must be returned to an Autoslide service center at your expense.
During the limited warranty period, Autoslide Pty Ltd. or its’ authorized service representative will repair or replace at Autoslide Pty Ltd.’s option, without charge, a material defective product. We may use new or refurbished replacement parts. If we replace the product, it may be with a new or refurbished product of same or similar design. Autoslide Pty Ltd. may keep any removed or defective parts, and/or replaced product. The repaired or replaced product is warranted for the remainder of the original warranty or 90 days whichever is greater. Repair or replacement of this product at Autoslide Pty Ltd.’s option is your exclusive remedy.
This limited warranty only applies to products purchased, used and serviced in Canada.
This is the only warranty applicable to this product. ALL OTHER WARRANTIES EXPESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PRATICULAR PURPOSE ARE HEREBY DISCLAIMED. AUTOSLIDE PTY LTD. IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR REVENUE, INABILITY TO USE THE PRODUCT, OR ANY OTHER ASSOCITED EQUIPMENT, THE COST OF SUBSTITUTE EQUIPMENT, AND ANY CLAIM BY THIRD PARTIES RESULTING FROM THE USE OF THIS PRODUCT.
This warranty gives you specific legal rights and you may have other rights that vary from provide to provide. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions stated above may not apply.
The Customer is responsible for shipping to and from the distribution center on warrantied items.
What is NOT Covered Under This Limited Warranty
- Normal wear and tear or cosmetic damage
- Damage due to accidents, misuse, physical force, improper installation or operation, mishandling, neglect, fire, heat, water, humidity, liquids, insect infestation or other intrusion
- Damage caused by use of non AUTOSLIDE accessories or misapplication
- Products used for business, commercial or institutional purposes
- Damage caused by acts of nature such as, but not limited to, lightning damage
- Products returned without valid proof of purchase of proper Return Merchandise Authorization (RMA) number
How To Obtain Technical Support and Warranty Service
Call our US Toll Free Number at 1-866-967-3669 to leave your contact detail with a customer service representative. Please leave your name, province you are calling from, contact number and email address for a technical support specialist to return your call within 24 hours.
All our technical support specialists are locate in NSW, Australia so it is essential to inform us the province from which you are calling from in order for us to calculate the time difference and return your call at an appropriate time. An email address if available is also preferred in order for us to follow up should we be unable o contact you by phone. Should the technical support specialist determine that it is necessary to return the product to our authorized center, an RMA number will be issued along with the service center’s return address.
Alternatively, please use our “Contact Us” online form with product purchase information and a brief outline of the technical issue.